TERMS & CONDITIONS
Anybody home take great pride in their customer service, so if you need any assistance regarding our products or would like to provide feedback in relation to your experience, please contact us directly on Anybodyhomesales@gmail.com
We understand sometimes its hard to commit to a special purchase involving Furniture,Lighting or Art sight unseen online…
So at Anybody home we would like to offer you the option to view, obligation free and inspect pieces you may be interested in.
Just forward us an email and we shall contact you to arrange a mutually convenient time to pop by.
By placing an order with us, you are deemed to have read, understood & agreed to our terms & conditions.
CAN I CANCEL MY ANYBODY HOME ORDER?
If you’ve changed your mind and decided you don’t want to follow through with your order, please email us at Anybodyhomesales@gmail.com immediately. If your order has not yet been shipped, we will put a stop to it and refund your payment in full. Please note, the order should not be deemed cancelled until you receive an email confirming as such. If your order has been shipped, it is not possible to cancel.
CAN I RETURN AN ITEM FROM MY ORDER IF I’VE CHANGED MY MIND?
If you change your mind or are not happy with your delivery, you are welcome to return any of our items within seven days of receipt.
Please email us at Anybodyhomesales@gmail.com to arrange this.
It is up to you to return the order to us in new condition, – please include a copy of your receipt with the return.
We do NOT cover postage costs for cancellations or returns.
Once we have received and inspected the goods, we will email you acknowledging receipt and organise a credit refund.
WHAT DO I DO IF ONE OF MY ITEMS IS DAMAGED OR FAULTY?
We will hand check all orders before delivery, however, if your item arrives faulty or damaged, please email us at Anybodyhomesales@gmail.com within seven days of receipt to discuss the options.
We are unable to accept returns on items after seven days.
If you are requesting a replacement for your damaged item, we will organise the pickup of your faulty item and will reissue you with a new product (stock dependent) after the faulty item/s have been received back to our warehouse.
CAN I ADD ANOTHER ITEM ONTO MY ORDER ONCE IT HAS BEEN PLACED?
If your order has not yet been processed, it is possible to add another item to your order by emailing us at Anybodyhomesales@gmail.com. However we are unable to add items to your order once it has been processed, this will need to be treated as a separate order.
HOW DO I KNOW YOUR PRODUCTS ARE IN STOCK?
We will make it very clear if you are placing a ‘pre-order’ (in which case, an estimated delivery date would be supplied) or if the item is in stock (which would be a normal order).
In the extremely rare instance that you place an order and there is an issue with that item being out of stock, we will contact you directly to discuss the options.
IS YOUR WEBSITE SECURE?
We go above and beyond to ensure our website and payment methods are as secure as possible.
We do not hold or store any credit card details following the placement of orders.
CAN I CONTACT YOU BY PHONE?
Yes. Our contact details are mobile 0425 298 403. Otherwise forward correspondence to our email address Anybodyhomesales@gmail.com. We promise to reply to you quickly!
REFUNDS & EXCHANGE
At Anybody home we try our best to keep our customers happy and will try to accommodate your needs as best we can. We are more than willing to offer an exchange or credit refund however we ask you to please consider your purchase very carefully.
If you decide to return the goods for an exchange or credit, it is up to you to return the order to us in new condition – please include a copy of your invoice with the return.
We do not cover postage costs for returns.
Once we have received and inspected the goods, we will email you acknowledging receipt and organise a credit refund/exchange.
Please note, there are no exchanges, or refunds on sale items.
FURNITURE/BULKY GOODS DELIVERY
Anybody home offers a delivery service for our customers in NSW, QLD, ACT and VIC only.
We endeavour to provide our customers the best delivery service at the most affordable price. We usually estimate all delivery costs based on ground floor/front door basis, unless stated otherwise.
All deliveries take place during normal business hours Monday to Friday between 10am to 5pm and because some deliveries might involve valuable goods, our couriers are entitled to produce a proof of delivery.
However you are always welcome to pick up your purchase yourself from our warehouse located at Warehouse – 6 Leslie St Winmalee NSW
Saturday hours only 10am – 2pm Furniture Pick up by appointment only on Saturday. Please make a booking my calling 0425 298 403 or emailing Anybodyhomesales@gmail.com. Unscheduled pick up’s WILL NOT be accommodated.
If you would like to pick up items to avoid delivery costs, you must have a suitable vehicle to transport them, arrange a pick up time in advance and load the item. A member of our team is happy to assist, but we take no responsibility for the damage to your purchase or your vehicle as part of this process.
Although Anybody home does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. And whilst the company strives to provide you with the best customer service by providing the best delivery update, we are not responsible for any delivery delays caused by a third party courier company.
Cash On Pick up
Is an available option for collection of items ONLY from warehouse. NO delivery option is available.
It is the buyers’ responsibility to inspect the goods within 48 hours of delivery. Damages must be reported upon receipt of goods and customers must adhere to the claims process, including proof of damages and arrangement of goods to be returned for inspection. Any damages/faulty claims or refunds after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.
24 hours notification for fragile items
We require damage notification within 24 hours of receipt of goods for fragile items. This includes all homewares, accessories, glass top furniture pieces, prints etc. For more information on what products are covered under this policy please contact our showroom staff.